Lead Times, cancellations, returns, and exchanges
Our products are made to order. Current Standard lead time is 18-20 weeks, Current Custom Order lead time is 20-24 weeks. Standard or Custom configuration lead times are approximate, not guaranteed and subject to change. Lead times are our best approximation based on the information we have at the time of confirming the order.
No returns will be accepted on Custom and Standard Made-to-Order products. All deposits on Custom and Made-to-Order products are non-refundable. Both, Standard and Custom Made-to-Order orders cannot be canceled. Our products cannot be returned or exchanged unless they are damaged or defective. All our furniture comes with a Limited 1-Year Warranty. Merchandise purchased from our Outlet which which is not Factory Fresh, as well as Showroom floor models are sold “As-Is” and are excluded from this limited warranty and service policy.
All Custom Furniture, including custom finish, is made following the customer’s specifications. Before you order your custom sized furniture, make sure to work with floor plans or designer drawings so that you know the exact measurements of the space when customizing dimensions to furniture. It is the nature of upholstery made from foam, fabric, and feathers to have a 1” variance in estimated dimensions of padded areas (including seat cushions, bed headboards, lumbar pillows, back pillows, etc). We are unable to accept returns or exchanges for custom furniture, with no exceptions.
Each piece of wood furniture is finished by hand, involving many steps. Woods have grain and color variations due to growth patterns of each tree. The result is a beautiful and unique piece. Due to these wood variations, finishes on individual pieces are not guaranteed to match. Custom Wood Finishes always require client’s approval prior to be sent to production.
Changes in orders, returns or exchanges require prior written approval from our Quality assurance department.
1. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.
2. You must notify Michael Dawkins in case of an error, a damaged or a defective product. You must return the product in the same condition in which you received it. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
3. If you receive a product that is damaged or defective, you must contact us within 30 days by email (email@example.com) or by phone: 305.573.4355 to arrange a return.
4. Michael Dawkins will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible. Subject to acceptance by Michael Dawkins of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Michael Dawkins.
In the event that Michael Dawkins finds no fault with the returned products, you will be notified that the returned product cannot be accepted and you will have the products re-delivered to you at your charge.
In stock, lighting will not be accepted as a return if the product has been installed, altered or damaged in any way.